PORTSUP
SUPPORT
Need assistance? You’re in the right place.
This Support page is dedicated to helping you with any technical issues, troubleshooting problems, or general support inquiries related to the app.
If you’re looking for guidance on how to use the app’s features, check out our FAQ — it’s packed with tips, step-by-step instructions, and answers to common questions.
Forgotten Password
A Handzhake Account is not gated behind a password. You need your secure eID to login. There is a PIN for login as an alternative to FaceID. Fif you aren’t able to access your account, you either need to contact your eID provider.
We are also eager to help you out, if you feel lost. Contact our supporter for additional help. Before contacting support, please have your credentials ready.
Account Blocked
Accounts can get blocked after multiple failed login attempts. Wait 15 minutes and try again. If your account remains blocked, request a reset of your account HERE.
If you’re still unable to access it, contact our support team for further assistance.
Changing Email or Username
In the App you can only have your real full name, one personal email and one telephone number connected. Handzhake do not support multiple accounts to one single individual. You have the option to add your Nickname’ if you in a certain group are only known by your Nickname.
Payment & Subscription
There is no payment or transaction needed for use of this App. If you are asked for a charge please do not proceed with the transaction. Handzhake is a free app platform, there is no charge attached to using our services.
Please report any issues, if so. You can report misuse of the App by filling out our contact form on this page.
Refund Requests
Since there are no charges involved when downloading or using the Handzhake App, no refunds are available. But if you are charged in any way, refunds eligibility depends on App Store and Google Play policies. If you purchased the app or a subscription through these platforms, visit their respective refund request pages:
Subscription Cancellation
The Handzhake app is not subscription based. The App is free for all users.
You can delete your account, but it will be recreated if you wish to return. Any interactions with other Handzhake users will then be restored as when you left.
Customizing App Settings
You can customize the app to have ‘Dark mode’ or ‘Light mode’. There is no other alternative settings for the App.
Language Preferences
The language is set to English to prevent any misinterpretation of words. Every user sees the same language and thereby also the same words.
Need support on technical issues?
Find troubleshooting steps, and direct support to keep our app running smoothly.
Account deletion
You can delete your account, but it will be recreated if you wish to return. Any interactions with other Handzhake users will then be restored as when you left.
Go to the Settings in the Menu at the bottom. Scroll down in the Settings panel. The last option is for deleting your Account.
Fail to install & update
If the App fails to eight install or update, you should close the app – also called ‘Force quit’, ‘Force stop’ or ‘Terminate’. The Delete the App. This will make the system refresh the whole process and should fix the problem.
Don’t worry. You don’t lose any of your data when deleting the App.
App Not Downloading
If you notice that the downloading process has stopped or won’t start, then start the process all over. A half-finished download or installation will not have any effect.
App Crashes or Freezes
All Apps can fail at some point. If frequent issues occur, then you need to report it to our support team. We will appreciate any noticeable failures of the app. If the app registers a crash a dialogue popup occurs, for you to report the incident.
Sometimes the phone itself has an overload in the process system, app issues can occur. A restart of the phone can be the solution.
Slow Performance
If you register that the App is acting slow, or makes your phone respond slower that usually. Then you need to report it to our support team. We will appreciate any noticeable failures of the app.
Sometimes the phone itself has an overload in the process system, app issues can occur. A restart of the phone can be the solution.
Storage Space Issues
Handzhake is a lightweight app under 80MB, engineered for high performance with minimal system demands. From the start, its development has prioritized efficiency—resulting in fast, reliable operation across devices without compromising storage or OS compatibility.
Reporting Security Issues
Need to report misuse or other technical issues?
Please write an email to: support@handzhake.com