FAQ
FAQ
Find answers to common questions about our solution, its features, and how it works.
We regularly update this section as our platform develops, ensuring you always have the most up-to-date information.
Check back frequently for the latest insights!
Also, check out our Support section – some answers to your questions may be explained and clarified on that page.
Data Sharing, Safety, and GDPR
General Privacy & Data Safety
Is my data safe, and is it stored inside the EU?
Yes, your data is securely stored with appropriate safeguards in place. All data handling complies with GDPR Chapter 5, which governs lawful international data transfers.
Does Handzhake store any of my personal data?
In accordance with GDPR, Handzhake empowers all users with full control over their personal data. Data is stored solely for the functionality of the app, and users can retract any personal information they choose not to share at any time.
What is privacy-by-design?
A GDPR principle (Article 25) that mandates integrating data protection features into services from the start.
Why don't the Handzhake website have a cookie consent banner?
At Handzhake, we do not collect cookies on our website. As a result, we are not required to request user consent or provide opt-out options.
What happens in the event of a data breach?
You must be notified within 72 hours if the breach poses a risk (GDPR Article 33).
Permissions & Access
Why does the app asks for access to my contacts?
Handzhake only views the contacts stored on your device if you grant permission. The app checks for similarities between your phone contacts and the Handzhake database. If it finds a match based on name and phone number, it will suggest these contacts for import to your Relations list.
Handzhake does not copy or store any information from your phone’s contacts.
Handzhake creates its own contact folder on your device called “Handzhake”. This keeps all Relations created in the app in a separate list. You can always access this list and search for the contacts you’ve added through Handzhake.
Your operating system may detect duplicates and merge contacts automatically.
What personal data do Handzhake collect?
The Handzhake App retrieves verified information from the national personal data registry to confirm your identity. This includes your name, age, and gender.
Additional preferences, location data, profile photos, and chat history may also be collected. Sensitive data such as sexual orientation and health information requires explicit consent (GDPR Article 9)
Can I use the app without granting access to my contacts?
Yes, the feature is optional, but not giving access might affect how well certain parts of the app work.
Is it legal to upload other people's phone numbers?
The app operates using individual profiles and their associated contact details. Accessing or using this information is permitted only when you have a legitimate purpose and have informed the owner of the phone number. GDPR regulations apply to third-party data as well, making transparency essential.
Does Handzhake copy my contacts?
No. Handzhake does not copy or store your phone’s contacts. With your permission, the app only checks them locally to see who is already using Handzhake.
All Relations you create in the app are saved in a separate contact folder named “Handzhake.” Your device may merge duplicates if it detects similar information, which just reduces clutter in your contacts.
Do I need permission to share a Relations information detrails?
Yes, especially if it will be processed or used for marketing. If the GDPR and Danish law require valid legal grounds.
If you choose to share one Relation with another, the app will ask both parties for approval before any information is revealed.
Does Handzhake have access to my calendar?
No. Handzhake may share a relation’s ‘Date of Birth, which is stored in the Handzhake Contact List folder within your Contacts. Your operating system can detect this information and automatically create a calendar event based on it.
Can I delete my Handzhake contact folder?
Yes. You can always delete your Handzhake Contact folder. This folder contains all your active Relations. However, deleting it may prevent certain features in the Handzhake app from working properly and could even cause the app to crash or shut down.
If you delete the Contact List on your device, your operating system will not be affected. Only the contacts stored in your Handzhake folder will be removed from your contact list.
Can I delete my Handzhake Relations list?
No. You can’t delete lists inside the Handzhake app. Relations can be moved to Passive or Blocked, but they cannot be deleted.
When you move a Relation to Passive or Blocked, it will be removed from the Handzhake contact folder on your device.
Are event details shared with third-party services?
No. The Handzhake app doesn’t share any calendar events with other services. However, your operating system may detect date‑related information in your Relations and ask whether you want to create a calendar event based on that information.
Does the App track all my activity?
No. By default, our App is not tracking your activity, but you can see it in your settings on your mobile phone: IOS: Settings > Privacy & Security > Tracking – Here you’ll find the Apps that are tracking your activity.
Do Handzhake store my location data?
Yes, geolocation is used for certain features in the app. It’s important to know that it is only used for the Nearby function. No one can track your movements — only your current location is used, and only at the moment it is requested.
How does Location tracking in the Handzhake app work?
The app uses location‑based technology. Your device generates a geolocation signal, and Handzhake uses this only to calculate the distance to other Handzhake users for the Nearby feature.
Handzhake does not monitor or store your exact location — it only receives the distance between you and other users, based on what your device provides.
You can pause the Nearby function for 24 hours or turn it off completely. If you disable Nearby, some features in the app may not work as intended.
Data Ownership & Account Control
What happens to my identity data when I deactivate my account?
We stop processing your data unless there’s a legal basis to retain it. You alway have the right to request deletion under GDPR Article 17.
Is all my history deleted when I delete my account?
No. some history are not related to your account alone. Some details are kept dou to interactions with other users and are therefor kept and stored. That means that if you reopen your account, the history will reapear on your account. Under GDPR, users can request deletion of all personal data, including messages, unless Handzhake should have a lawful grounds to retain it.
Can I download my personal data?
Yes. GDPR Article 20 gives you the right to data portability, allowing export in a structured, commonly used format.
Can I control who sees my profile?
Anything you share by using the Handzhake app only requires the counterpart’s consent to share equivalent data with you before the information is exchanged.
When sharing outside the app, you must first accept the counterparty’s equivalent information before information are exhanged.
Any data you choose not to share will remain hidden.
Our app also provides an ‘Info Shared With’ feature. By long‑pressing any field in your Profile, you can view which Relations have access to that specific information. From this menu, you may also withdraw access from any party you no longer wish to share your information with.
Protection & Abuse
What should I do if someone impersonates me online?
As soon as possible, report the incident to us, but also to the Public local authority. There are important steps to take quickly, so try to find help online from the local authority.
GDPR and Danish Penal Code §263a can apply in identity theft cases.
What should I do if I get scammed, even though we both used Handzhake?
While Handzhake significantly reduces the risk of fraud by verifying identities and building accountability, no system can guarantee the actions of others.
If you believe you have been scammed, we recommend reporting the incident to your local authorities immediately.
You should also report the user directly through the apprating system and you are welcome to contact us at support@handzhake.com – we take all reports seriously and will investigate accordingly.
What should I do if someone misuses my Trading Card?
Cards shared directly through the Handzhake app cannot be misused – all interactions require acceptance from the original issuer (you).
If you have a static QR code that you believe has been copied or distributed without your permission, you can simply delete it from the app. Once
deleted, the QR code is permanently invalidated and can no longer be used by anyone.
App/System Setup and Navigation
Getting Started
Is the Handzhake App free?
Yes. The App is free, and can be downloaded from the App Store and Google Play Store without any payment.
Can Handzhake be used on a laptop?
No. Handzhake is built as an app-based platform only for use on mobile devices.
If I don't have a Handzhake profile, can I still connect with one who has?
Yes, your Relation can send you one of their cards through various methods.
If your phone detects that the Handzhake App is not installed, it will automatically redirect you to the App Store or Google Play for download. Once installed and you’ve completed the minimum required personal information, the counterpart’s relation will appear under ‘Action Required’ for your approval. Once both parties agree to exchange similar information, you’ll be connected and gain full access to the Handzhake App.
If the counterpart doesn't have the Handzhake App, can I still connect with them?
Yes, just send your contact a ‘Card’ with the information you want to share. Either as a QR code or a URL link, the counterpart automatically redirects you to the App Store or Google Play for download.
Once installed and the counterpart has completed the minimum required personal information, you will appear as a Relation in the counterparts App.
Once both parties agree to exchange similar information, you’ll be connected and gain full access to the Handzhake App.
Can you find a date on Handzhake?
Even though the Handzhake app isn’t a Dating app, you will be able to interact with other Handzhake App user that you find interesting by using the nearby feature in the app. You can show them your interest. It’s easy and discreet.
How do I know if the other person's profile is genuine?
Every Handzhake profile is verified through a national eID, meaning the person behind the profile has confirmed their real identity.
You can also review their trading history and ratings from previous interactions before deciding to proceed. This combination of verified identity, face confirmation via Trading Card, and community-based ratings gives you a level of trust that no other platform currently offers.
Can businesses use Handzhake?
Handzhake is currently designed for individual users. Business accounts are not yet supported, but it is on our roadmap.
If you represent a business and are interested in future collaboration or early access, feel free to reach out to us at support@handzhake.com – we’d love to hear from you.
What is the minimum age to use Handzhake?
You must be at least 15 years old to use Handzhake, as the app requires a valid national eID (such as MitID in Denmark) to verify your identity.
Which countries is Handzhake available in?
Handzhake is currently focused on the Danish market, where MitID is supported as the primary eID verification method. Expansion to additional countries is on our roadmap. Stay tuned for updates.
Navigation & Features
How do I delete my profile?
The Handzhake app allow profile deletion is in the buttom of the ‘Settings’ menu.
GDPR Article 17 gives users the right to erasure, requiring controllers to delete data without undue delay.
Are there any restrictions on profile pictures?
The only requirement is that the picture must feature ‘Only you’.
Make sure you are easily recognisable, so it’s clear that it’s you.
How do I block or unblock someone?
You can manage any relation by sliding the relation left to open the ‘More’ option. From the pop-up menu, you can either choose to ‘Block’ or move the Relation to ‘Passive’.
If you wish to unblock someone later, go to the ‘Blocked’ or ‘Passive’ list at the top of your Relations panel. And simply select the relation you want to unblock or make active again.
Can I see who gave me Rating rewards?
No. It is closed based on the counterpart’s interaction or knowledge of you. Algorithms determine any misuse or attempts to alter the results.
How do I find an insert my SoMe profile Links?
In every SoMe field there is a small questionmark that directs you to how each profile link can be copied, and inserted into your profile in the Handzhake app.
You can follow our guides:
How does the rating system work - and can I see my own rating?
After an interaction, both parties can rate each other. Ratings are anonymous and build your overall reputation over time. You can view your own rating in your profile. Our algorithm actively monitors for misuse to ensure ratings remain trustworthy.
What happens if the other person declines my Handzhake request?
If someone declines your request, no information is exchanged between either party. You are free to decide whether you wish to proceed with the interaction on that basis.
What is a Trading Card, and what does it contain?
A Trading Card is a shareable profile card you send to someone before an interaction. You control exactly what information it contains — name, photo, contact details, and more — using preset templates or custom cards tailored to the situation (trading, networking, dating, etc.).
Performance & Troubleshooting
When letting the App run in the background, does it slow my phone down?
No. Phone devices are built with smart memory management. When you exit an app, it’s automatically paused in the background, meaning it doesn’t use CPU. Swiping it away (also called force-quitting) actually just makes your phone work harder the next time you open it. It has to fully reload the app from scratch.
When letting the App run in the background, does it drain my phone's battery life?
No. Phone devices are built with smart memory management. When you exit an app, it’s automatically paused in the background, meaning it doesn’t use battery. Swiping it away (also called force-quitting) actually just makes your phone work harder the next time you open it. It has to fully reload the app from scratch.
How to insert Social Media Profile links into your Handzhake profile
We have gathered all the guides on how to find and copy/paste the URL’s from the different Social Media Profile into the Handzhake app. Please follow our link below.
How to insert Social Media Profile links into your Handzhake profile
We have gathered all the guides on how to find and copy/paste the URL’s from the different Social Media Profile into the Handzhake app. Please follow our link.